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Real life customer stories

At Home Energy Scotland we help tens of thousands of people every year, and the feedback we get is that we change lives for the better.

In fact, our service is so good we’ve been rated as being ‘world class’ on a par with the likes of John Lewis when it comes to putting the customer first.

Lots of our customers are happy for their stories to be published to inspire other people to get in touch and start their journey to lower bills, a warmer home or a greener lifestyle.

These are all real case studies that show how Home Energy Scotland have helped save energy, lower bills and cut carbon.

People speaking at a community event

Saving carbon with Gate Church International

We’ve been supporting Gate Church International, a vibrant church group in Dundee aspiring to be Scotland’s greenest church, since their first Climate Challenge Fund grant in 2014.
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Staff working on fish and seafood production

Helping Dawnfresh employees with energy saving advice

We worked with fish and seafood producer Dawnfresh, helping employees save energy through events and advice – and helping Dawnfresh win an environmental award from Marks and Spencer.
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People taking part in workshop discussion

Supporting the Afro-Asian Community Energy Challenge in Aberdeen

We worked with Aberdeen Multicultural Centre to help householders track their energy use and reduce their bills.
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Air source heat pump for Scottish borders flat

Retired Professor of politics Elizabeth Meehan lives in a 3-bedroom flat in a converted 19th century pub in the Scottish Borders. There was no central heating system in the property when she first moved in, so she decided to have an air source heat pump installed.
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Miss F gets support from Energycarers and Hardship fund

Householder gains back peace of mind and control over her energy bills with the help of Home Energy Scotland’s Energycarers.
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Biomass boiler for David’s Fife home

David MacGregor lives with his wife and son in a three bedroom detached house in central Fife. The family decided to install a wood-pellet biomass boiler after buying the property two years ago.
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Ruth’s ebike – a new way to commute

A 12 mile commute made easier with the help of an ebike.
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Wise About Energy and Home Energy Scotland partnership

How our services worked together to help an elderly couple keep warm and stay in their family home.
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Mother and son sitting on a couch

New central heating through Warmer Homes Scotland programme

June now has a winter-ready, cosy home thanks to support from Home Energy Scotland and funding from Warmer Homes Scotland.
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