Accessibility statement
This accessibility statement applies to Home Energy Scotland and any subdomains.
This website is run by Energy Saving Trust. We want as many people as possible to be able to use this website.
We try to make our site more accessible by using:
- easier-to-read colours
- larger fonts
- plain English
- keyboard only navigation.
Feedback and contact information
If you find any problems not listed on this page, think we’re not meeting accessibility requirements, or if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us. You can contact us by:
email: complete our contact form and select 'email' when asked how you'd like us to get back to you.
phone: call us free on 0808 808 2282.
We’ll consider your request and get back to you in 5-10 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Energy Saving Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Preparation of this accessibility statement
This statement was prepared on 10 December 2024. It was last reviewed on 10 December 2024.
This website was last tested in December 2024. The test was carried out by Energy Saving Trust.