Accessibility Statement

We try to make our site more accessible by using:  

• easier-to-read colours  
• larger fonts  
• plain English  
• keyboard only navigation 

Feedback and contact information  

If you find any problems not listed on this page, think we’re not meeting accessibility requirements or if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

• Email: Complete our contact form and select 'email' when asked how you'd like us to get back to you.   

• Call: 0808 808 2282 

We’ll consider your request and get back to you in 5-10 working days.  

Enforcement procedure  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  
  

Technical information about this website’s accessibility  

Energy Saving Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  

Compliance status  

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons.  

Non-compliance with the accessibility regulations  

Contrast Errors 

Some areas of the site have contrast errors. This fails WCAG 2.1 success criterion 1.4.6 contrast enhanced and success criterion 1.4.11. We plan to amend these contrast errors in further redevelopment of the website within the next financial year. 

Text sizing 

You can’t change text size on the site. This fails WCAG 2.1 success criterion 1.4.4. We plan to amend this error in further redevelopment of the website within the next financial year. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  

Any new PDFs or Word documents we publish will meet accessibility standards.  

Preparation of this accessibility statement  

This statement was prepared on 19.04.24. It was last reviewed on 19.04.24. 

This website was last tested on April 2024. The test was carried out by Energy Saving Trust.