Workshops & training

Want to help your colleagues or people in your community adopt healthier and happier lifestyles? Home Energy Scotland offers free workshops and training for employees and community groups, through in person, online training, and eLearning.

Find out more and send a workshop enquiry to get involved.

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Workshops for employees and community groups

Want to help your colleagues or people in your community adopt healthier and happier lifestyles?

We offer a range of workshops that will help participants to lower their household energy bills and their carbon footprint and save water. Here are some examples of the types of workshops we can deliver:

How to save energy and reduce fuel bills while keeping warm at home.

How to save energy and reduce fuel bills in your kitchen. 

Ways to use water wisely, delivered in partnership with Scottish Water.

Themes, messages and delivery can be customised to different audiences within your organisation or community if you have identified specific energy-saving needs or interests.

Training session: Basic energy advice and referrals to Home Energy Scotland

We can offer online or in-person sessions to support local voluntary sector organisations, community groups or other trusted intermediary organisations to provide basic energy advice to their clients and to make onward referrals to Home Energy Scotland.

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Training courses 

Introduction to heat pumps

The Scottish Government’s Heat in Buildings Strategy sets out the ambition for one million homeowners to have switched to zero emissions heating by 2030. How will this impact the householders we all support?

If your organisation provides energy advice to households, you can receive free training on giving good advice about heat pumps - from how they work and what homes are suitable, to getting to grips with the controls and how to get the best from them. Our online training can be tailored to your organisation's needs.

The course is hosted online and can be tailored to meet specific advice that you’d like covered, so please get in touch to see how we can work with you to address specific heat pump challenges your team faces, or if you’d like a course outline and more details about what our training covers.

In this two-hour session, we’ll answer:

  1. Why is there a need?
  2. What technologies are available?
  3. Which homes are suitable?
  4. Common myths – is there any truth in them?
  5. How to use controls to improve efficiency and stay warm.
  6. Combining a heat pump, solar panels and a battery.

After completing this course, participants will:

  1. Understand the role of heat pumps in Scotland’s net zero plan.
  2. Know what heat pumps are and describe how they work.
  3. Be able to explain common myths about heat pumps.
  4. Provide practical advice to households with one, including optimal settings and common troubleshooting.

Life with a heat pump

More households than ever are living with heat pumps, but many people are still unsure whether their system is performing as well as it could. While research by Nesta found that most heat pump owners are satisfied with their system, and 73% of those who installed one in their current home were as satisfied or more satisfied than with their previous heating system, some households still experience challenges with comfort or efficiency.

If your organisation provides energy advice to households, this course will help your team support people who already have a heat pump. From understanding controls and settings to identifying common issues and knowing when specialist support is needed, participants will gain the confidence to help householders get the best from their system.

The course is hosted online and can be tailored to meet your organisation’s needs. Please get in touch if there are particular challenges your team encounters when supporting heat pump owners, or if you would like a more detailed course outline. 

In this two-hour session, we’ll answer:

  1. What does "good" heat pump performance look like?
  2. Why do some households struggle to get the best from their heat pump?
  3. How should a heat pump be operated differently from a gas or oil boiler?
  4. Which controls and settings have the biggest impact on comfort and efficiency?
  5. What are the most common problems households experience and how can they be resolved?
  6. How can you identify when a system needs professional investigation or support from the installer?
  7. How can a heat pump work alongside solar panels, batteries and other technologies?
  8. Where can households access further support and reliable information?

After completing this course, participants will:

  1. Understand how heat pumps should operate in day-to-day use. 
  2. Be able to explain why many heat pump owners are satisfied with their systems while recognising common causes of poor performance. 
  3. Know how to optimise controls and settings to improve comfort and efficiency. 
  4. Be able to identify and troubleshoot common issues that do not require technical intervention. 
  5. Recognise warning signs that indicate a fault or installation problem requiring specialist support. 
  6. Feel confident providing practical advice to households living with a heat pump. 

Electric heating, metering and billing

The closure of the Radio Teleswitch Service (RTS) is creating new challenges for many households with electric heating. Some households are still using meters that relied on RTS signals, while others have already had new smart or replacement meters installed and are now trying to understand new tariffs, heating controls and billing arrangements. 

If your organisation gives energy and billing advice, you’ll know how important and challenging helping people with electric heating can be. To support organisations like yours, we’re offering a free training course where we explain how electric heating systems work, how they interact with different meter types and tariffs and how recent metering changes may affect households.

Participants don’t need to have a technical background, but an awareness of how householders interact with the energy market will be helpful. The training takes two hours or can be split into two sessions and can be delivered online. We can even tailor the training to suit participants’ levels of knowledge or focus on the heating and metering combinations relevant to the people you work with.

In this session, we'll cover:

  1. An introduction to the main electric heating appliances and systems used in homes, including their controls.
  2. The legacy role of RTS meters and the implications of the RTS closure for households. 
  3. The main types of electric meters and tariffs, including Economy 7, Economy 10, Economy 2000, Total Heat Total Control, ComfortPlus and smart meter alternatives. 
  4. Which heating systems and electric meter types are compatible.
  5. Ways householders can improve their circumstances, including better use of heating controls and changing their heating system or meter.

After completing this course, participants will be able to:

  1. Explain how electric heating systems and appliances are designed and operated.
  2. Understand the impact of the RTS closure and recognise common issues experienced by affected households. 
  3. Spot differences between meter types and tariffs used with electric heating systems, including restricted meter arrangements. 
  4. Explain how replacement meters and new tariff arrangements may affect heating systems and household bills. 
  5. Consider the compatibility of different heating systems and metering arrangements. 
  6. Explain the running costs associated with electric heating systems and meter configurations. 
  7. Give practical advice on switching tariffs, replacing meters and upgrading electric heating systems. 
  8. Support households in understanding their energy bills, heating controls and available options. 
  9. Help householders identify the most appropriate next steps and where to seek further support.

Electrifying heat

Is your team ready for net zero with good, clear advice about heat pumps and electric heating? As Scotland moves toward net zero, homes with heat pumps and electric heating are already paving the way for zero emissions heating.  

By 2045 most homes will have electric heating. To support households to make the right choice, it’s crucial for everyone who provides home energy advice to understand how electric heating systems work, what type of homes they’re suitable for, and how much they cost to use. 

In this online two-hour course, we cover the reasons behind electrifying heat, how low-carbon heating technologies work, and practical tips to help people affordably and efficiently use their heating to keep cosy. 

This course brings together key parts of our ‘Introduction to heat pumps’ and ‘Electric heating, metering and billing’ training courses, making it a great option for those shorter on time.

In this session, we'll cover:

  1. Why we need to change the way we heat our homes.
  2. Storage heaters, heat pumps and low carbon heat.
  3. Myth busting.
  4. How Home Energy Scotland can help.

After completing this course, participants will be able to:

  1. Explain how home heating contributes to climate change and what main changes are needed to reach zero emissions.
  2. Describe how heat pumps work in simple terms that anyone can understand, even without technical knowledge.
  3. Identify when heat pumps are a good choice for homes and when they might not be the right option, with clear reasons why.
  4. Explain how storage heaters work in everyday language that households can easily understand.
  5. Compare the advantages of different electric heating options and help identify which ones work best for different types of homes.