See what cookies are used on our site and how to manage them

What are cookies?

A cookie is a small, harmless, text file that normally contains a website name and unique user information (it will not identify you, but the computer you are using). The next time you visit that site your computer will check to see if you already have a cookie from that site. If there is an existing cookie, your computer will send the information in the cookie to the website. This will allow the site to work out how long you visit the site for and how often, and the pages you looked at, for example. By using cookies we can improve the way our site works and the relevance of the content for you. If you refuse all cookies, some parts of our website may not work. You can also view our privacy policy.

Changing your cookie preferences

You can set your browser software to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

Here is a list of the cookies we use and what they do:


Author Cookie name Purpose
Home Energy Scotland

Google Analytics allows us to evaluate website and app usage. We can find out how often people visit each page and how long they stay.

Get more information about Google Analytics and their use of cookies at their website.

_utma This cookie counts the number of times you have visited our site.
_utmb/_utmc These cookies work together to calculate how long you visit our site for. The cookies expire when you leave our website.
utmz This cookie works out how you got to our website and where you are in the world.
_ga This cookie is used to distinguish users of our site by assigning a randomly generated number as a client identifier.
_gid This cookie is used to distinguish users of our site by assigning a randomly generated number as a client identifier.
Google Tag Manager We use Google Tag Manager to set tags and code (pixels) on our websites. These pixels allow us to remarket (personalise advertising and content) and help monitor the performance of our digital marketing activities.

HotJar is an analytic and feedback tool. It helps us to understand what users do on our website. We also use it to collect feedback.

You can see all cookies set by the HotJar script on our site and to understand their purpose in more detail.

Facebook Pixel

We use Facebook Pixel on our websites to deliver Facebook adverts.

Find out more about Facebook Pixel


These cookies are used to deliver ads relevant to you.

This also includes creating advertising audiences for our marketing campaigns.

Tracking also enables us to gather evaluation on our advertising efforts.


We use YouTube to publish video content on our website.

Get more information about YouTube’s privacy policy at their website.

HSID/SID These are session IDs which is unique to you when you visit YouTube website.



These are used by YouTube to store user preferences when viewing pages containing video content.


Changes to our cookie information

We regularly review our cookie information to keep it up to date. Any changes that we make will be posted on our website.

This cookie policy was last updated 08/09/2020.