Find out how to turn your house into a cosy, efficient home with grants and/or an interest-free loan funded by the Scottish Government. Visit our contact us webpage for details of how to get in touch.
Step 1: Preparing to contact Home Energy Scotland
We’ve put together a handy checklist of things to help you get ready to get in touch with Home Energy Scotland.
- Find out if you’re eligible for Warmer Homes Scotland – First, use the Warmer Homes Scotland self-assessment tool to make sure you’re not missing out on support from this Scottish Government funding scheme.
- Complete a Home Energy Check – The Home Energy Check is a personalised report with suggested next steps to help you lower your energy bills and create a more comfortable home. Our advisors will go through the Home Energy Check with you, but you can save time by completing it now.
- Have any benefits award letters or certificates to hand – if you receive benefits, check you know which they are and have your entitlement letter handy.
- Find out if you have an Energy Performance Certificate (EPC) – if possible, find out if your home has an EPC by checking the Scottish EPC register. But don’t worry if you can’t, our advisors can check this for you.
- Use the Home Renewables Selector if you’re thinking of installing renewables – this handy online tool helps you to understand what renewable energy technologies, including low emissions heating such as heat pumps, might be suitable for your home.
Step 2: Contact Home Energy Scotland
Get comfy and make yourself a cuppa.
If you choose to contact us by telephone, calls with our advisors typically last between 30 and 45 minutes, so make sure you’re comfortable and have plenty of time to chat.
You should also make sure you’re at home when you contact us. This will make things easier if the advisor has questions about your home - for example, to check what type of radiators or windows you have installed.
Our advisors will ask questions and chat through the various energy efficiency improvements that are suitable for you and your home, including low emission heating and home renewable energy systems. In some cases, we can provide a specialist home visit to your home to discuss your plans in more detail.
If you would prefer to receive advice by email, this is also available and will allow you to get back to us at your own pace.
Once you’re ready, visit our contact us webpage to find out the different ways you can get in touch with one of our friendly advisors.
Step 3: Apply for your grant and/or loan
Once you've spoken to an advisor and you're ready to proceed, they'll send you a personalised link to complete an online application form. You can only apply for funding using the application form provided to you by Home Energy Scotland.
It is important that you complete the form yourself - installers are not authorised to do this on your behalf.
If you are applying for the Home Energy Scotland Grant and Loan scheme, you will need a quote from an installer to support your application.
Step 4: Get ongoing support during the application process
Once you’ve submitted your application it will be assessed by our services delivery team. We aim to process fully completed applications within ten working days.
Funding offers may be delayed if any of the required supporting documents are missing or incomplete, or where we need to request clarification around any of the information submitted in the application.
Remember, you must not start any work on the installation until you have received a written funding offer from us.
If you have any questions about your application or have any difficulties completing the application form, you can email our services delivery team or call 0808 108 9414.