Where to get help and support
If you're looking for advice or support beyond what Home Energy Scotland offers, there are other organisations that can help. Find out where to get the support you need.
Home Energy Scotland offers free, impartial advice to help you save energy, make your home warmer and explore home energy upgrades. If that's the support you're looking for, please contact us. If you need help with something else, you can find other organisations and services below.
Debt and money worries
If you're struggling with debt, including energy debt, find out where you can get free advice and support.
Energy bills and suppliers
If you're worried about your bill, meter readings, charges or the service from your supplier, support is available.
Benefits and financial support
Find out if you are missing out on benefits or other financial support and where to get advice.
Housing advice
Whether you're worried about rent arrears, homelessness, problems with a landlord or your housing rights, help is available.
Scams and fraud
Find out where to get help if you think you've been targeted by a scam or fraud
In person support
Find organisations that provide face-to-face support.
Debt and money worries
Scottish Government: free debt advice
The Scottish Government funds organisations that give free debt advice. You can get advice by phone, online or face to face.
Visit the Scottish Government's free debt advice resource for more information.
Energy bills and suppliers
Advice Direct Scotland
Free and impartial advice on bills, meters, tariffs, supplier disputes and other energy-related issues.
Visit energyadvice.scot
Benefits and financial support
Advice Direct Scotland
Information on benefits, employment, housing and more. You can also request a callback from a welfare rights adviser.
Visit advice.scot
Turn2us
If you are struggling to pay bills and essential costs of living, find out what help may be available to you through benefits, grants and other support. You can also use their benefit calculator to check what benefits and financial support you may be entitled to.
Visit Turn2us
Housing advice
Shelter Scotland
Shelter Scotland provides free, confidential housing and homelessness support, legal advice, and emergency assistance across Scotland.
Visit Shelter Scotland
Scams and fraud
Trading Standards Scotland
Trading Standards Scotland provides advice on scams and consumer rights.
In Scotland, you should contact Advice Direct Scotland for consumer advice or to report a trader. They will advise you on the relevant legislation and will pass complaints on to Trading Standards where necessary. If you've been the victim of a scam, it's important to act quickly.
For more information visit Trading Standards Scotland
In person support
Citizens Advice Bureaux
Contact your local Citizens Advice for free, confidential and impartial advice on energy, debt, benefits, housing and consumer issues.
Visit Citizens Advice Bureaux