Contact us

Yes. You can contact us on behalf of a family member, friend or someone you support. We will need their permission before we can provide advice tailored to their circumstances.

If the person you're contacting us about is with you when you call us, then they can give their permission verbally. If we're unable to get verbal permission, we may need a letter, email or a form completed. Our advisors can explain how this works.

If you have Power of Attorney, we'll need evidence of this. You can do this by sending us the first page of an online Power of Attorney document. If the Power of Attorney document isn't online, or if you're unsure, you may need to send us a copy of the full document. Our advisors can explain what to provide.

Yes. If you'd prefer to speak to us in another language, we can arrange for an interpreter to join the call. Please tell us the language you speak when you call us, and we'll arrange for the interpreter within a few minutes.

Home Energy Scotland is a partner of Happy to Translate.

Yes. We’ve produced our ‘Saving Energy' factsheet and our 'Getting in touch with Home Energy Scotland' postcard in multiple languages.

Go to resources

We're happy to provide support to media looking for information on energy-saving tips and details of funding in different areas of Scotland. We are delivered by Energy Saving Trust – if you have a media enquiry, you can email Energy Saving Trust's media team who will direct your enquiry to the right person.

Yes. Information from Home Energy Scotland is available in translation, audio, large print or braille on request.

You can contact us through Contact Scotland BSL.

Contact Scotland BSL is Scotland’s national British Sign Language video interpreting service offering free unlimited calls for all BSL users living in Scotland.

Our employee engagement programme gives organisations a way to connect their employees with free, impartial energy advice. We can help your team understand their energy use, find ways to reduce their bills, make their homes warmer and more energy-efficient, and explore support that may be available to them.

Our network of local advice centres work in partnership with organisations to reach those who need support. If you are looking to partner with an advice centre in your area, you can contact them directly. Alternatively, you can contact the partnerships team.

We work with community groups that are tackling climate change through local community-led projects where the aim is to reduce energy use and encourage behaviour change within the community.