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Real life customer stories

At Home Energy Scotland we help tens of thousands of people every year, and the feedback we get is that we change lives for the better.

In fact, our service is so good we’ve been rated as being ‘world class’ on a par with the likes of John Lewis when it comes to putting the customer first.

Lots of our customers are happy for their stories to be published to inspire other people to get in touch and start their journey to lower bills, a warmer home or a greener lifestyle.

These are all real case studies that show how Home Energy Scotland have helped save energy, lower bills and cut carbon.

Helping Castle MacLellan Foods employees save energy and money

Home Energy Scotland provides free employment engagement activity for businesses to help employees reduce their home energy bills through energy efficiency and saving water, and to save on transport costs through greener travel. The Partnerships team at Home Energy Scotland South West works with NHS Scotland’s Healthy Working Lives initiative to support employees with health,…
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Helping members of the Gypsy/Traveller community save energy and money

The Home Energy Scotland Partnerships team delivered a successful in person advice event with residents of the Redburn Travellers site in North Ayrshire. The aim of the visit was to help members of the Gypsy/Traveller community respond to the cost of living crisis, by reducing their energy consumption and their energy bills. Home Energy Scotland…
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Home Energy Scotland support for vulnerable households

David received a new gas boiler and five new radiators, plus a carbon dioxide detector and new fitted smoke alarms, completely free of charge, and is already enjoying a much cosier home.
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Sharafaldin's ebike

Sharafaldin’s ebike

Meet Sharafaldin who applied for the Low Emission Zone Support Fund and received a grant for disposing of his more polluting car.
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Maria’s ecargo bike

Maria purchased her family ecargo bike using the interest-free eBike Loan available from Energy Saving Trust.
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Lisa’s ebike experience in Glasgow

Meet Lisa and learn about her positive experience trialling an ebike through Home Energy Scotland.
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New heating system

Kathleen Harrison, Warmer Homes Scotland customer

“In 24 hours I had 7 new radiators, a heat pump and a new boiler…..I have to worry less about the bills now, and I am warm and comfortable." Read about Kathleen's experience with Warmer Homes Scotland.
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Mother and two young sons looking at a tablet

Nichola Kerr, Warmer Homes Scotland customer

Young family receives help from Warmer Homes Scotland to get on top of energy bills
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How the water saving pack has helped Peter

Peter from Edinburgh explains how he's been able to save water with help from Home Energy Scotland and Scottish Water.
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