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Supporting non-English speakers

Our help and advice is for everyone

We know how hard it can be for some people to access information and we’re proud to work with organisations which support minority groups. This helps make sure our energy and money saving assistance reaches far and wide.

We’re keen to build new relationships too – so, if you work for a community organisation that represents a minority group, get in touch.


We’re happy to translate

Happy to Translate logo

We’re a partner of Happy to Translate, the initiative that supports organisations to engage with people who speak little or no English.

No matter what language our customers speak, where they’re from or what barriers they face, we make sure we can clearly communicate with them so they receive a quality service.

Visit Happy to Translate’s website to find out more.

With her support group in the background, the cancer survivor poses for a portrait.

Resources for non-English speakers

We work with regional equality councils and community groups across Scotland, to help us reach people of all nationalities.

We’ve produced our ‘Saving Energy Factsheet’ in a range of languages. Download them from the list below or, if you’d like printed copies, call free on 0808 808 2282 or email us.

We can also translate information about Home Energy Scotland into other languages, braille or audio on request.

How we’ve supported organisations working with minority groups

We worked with Aberdeen Multicultural Centre to help Aberdeen’s Afro-Asian communities reduce their carbon footprint and become more energy efficient. Check out the Afro-Asian Community Energy Challenge case study to find out more.


We’d love to hear from you

Any questions? We’re happy to chat about how we can support your group or organisation – just send us an email to get things started.

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